Shipping policy
Boom! You did it! Thanks for grabbing the HerFlask Lumina Insulated Stainless Steel Tumbler. We're already packing it with extra love. Get ready for it!
Shipping Timeframe:
We aim to process and ship your order within 4-5 business days (Monday to Friday, excluding public holidays in Mumbai, Maharashtra). Please note that this timeframe begins once your order has been successfully processed and payment has been confirmed.
Free Shipping:
We are pleased to offer free shipping on all orders within India.
Shipping Process:
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can use this information to stay updated on the delivery status of your order.
Delivery Time:
While we aim to ship your order within 4-5 business days, the actual delivery time will depend on your location and the shipping carrier. Please refer to the estimated delivery timeframe provided by the shipping carrier once your order has been dispatched.
Shipping Carriers:
We partner with reputable shipping carriers to ensure your order is delivered safely and efficiently. The specific carrier for your order will be indicated in your shipping confirmation email.
Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Order Tracking:
You can track the progress of your shipment using the tracking number provided in your shipping confirmation email. If you have any questions or concerns regarding your shipment, please do not hesitate to contact our customer support team at hustle.fly@herflask.com.
Thank you again for your purchase!
Frequently Asked Questions (FAQs) - Shipping & Returns
Welcome to the HerFlask Fam! Here are some frequently asked questions about our shipping and return policies:
Shipping:
Q: Where do you ship to? A: We currently offer free shipping to all pin codes across India.
Q: What is the shipping cost? A: We offer free shipping on all orders to all pin codes across India.
Q: How long will it take for my order to be shipped? A: We aim to process and ship your order within 4-5 business days (Monday to Friday, excluding public holidays)
Q: When will I receive my order? A: The delivery time will depend on your location and the shipping carrier. While we ship within 4-5 business days, please refer to the estimated delivery timeframe provided by the shipping carrier once your order has been dispatched. You can track your order using the tracking number provided in your shipping confirmation email.
Q: How can I track my order? A: Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's website where you can track your package.
Q: What if my package is delayed? A: While we do our best to ensure timely delivery, unforeseen circumstances such as weather conditions or carrier delays can sometimes occur. If your package is significantly delayed, please contact our customer support team at hustle.fly@herflask.com and we will do our best to assist you.
Q: Can I change my shipping address after placing an order? A: We try our best to accommodate address changes, but please contact us as soon as possible after placing your order. Once the order has been shipped, we may not be able to make changes.
Returns & Exchanges:
Q: What is your return policy? A: We offer refunds or replacements only in cases where the product arrives with a manufacturing defect or has been damaged during transit. Please refer to our full Refund Policy for detailed conditions.
Q: What is your exchange policy? A: We offer a one-time free exchange for the same item in a different size or color, provided it is in stock and the request is made within 3 days of receiving your order. The product must be returned in its original, unused, and resalable condition. Please see our Exchange Policy for complete details.
Q: How do I request a refund or exchange? A: To request a refund or exchange, please contact our customer support team at hustle.fly@herflask.com or WhatsApp us on +91-8879887879 within the specified timeframe. For refunds due to defect or damage, please include a clear and continuous unboxing video as outlined in our Refund Policy. For exchanges, please specify the item, size, or color you wish to exchange for.
Q: Do I need to record an unboxing video for returns? A: Yes, for any refund or replacement requests due to manufacturing defects or damage during transit, a clear and continuous unboxing video is mandatory. This helps us understand the issue and ensures a fair assessment.
Q: What if I want to exchange for a different product? A: Our one-time free exchange policy is for the same product in a different color. If you wish to exchange for a completely different product, you will need to follow our standard return process (if eligible) and place a new order for the desired item.
Q: Who pays for the return shipping for an exchange? A: For your one-time free exchange (for a different color of the same product), we will cover the cost of return shipping using our designated shipping method.
Q: What is the process for a refund? A: Once your refund request is approved, it will be processed within 7-10 business days using the original payment method. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.
Q: What if my return or exchange request is denied? A: We carefully review all return and exchange requests based on our policies. If your request is denied, we will notify you with the reason for the denial.
Q: What if I received the wrong product? A: If you have received the wrong product, please contact our customer support team immediately at hustle.fly@herflask.com with your order details and a description of the incorrect item received. We will arrange for a replacement and cover any return shipping costs.
Q: What if my product is missing parts? A: If your product is missing parts upon arrival, please contact our customer support team immediately at hustle.fly@herflask.com with your order details and a description of the missing parts. We will investigate and arrange for the missing components to be sent to you.
If you have any further questions or require assistance, please don't hesitate to contact our friendly customer support team!